Patient Services Representative - Behavioral Health

About the role

The Patient Services Representative at Evergreen Health provides all reception, clerical, and organizational support to the Center for Behavioral Health. They collaborate with and support team members to ensure a patient-focused approach to care.

Responsibilities

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls;
• Provides a positive, welcoming, customer service-oriented experience for the patient;
• Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols;
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community;
• Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork;
• Routes calls to proper designated area within the practice, and initiates patient requests;
• Retrieves when requested all packages, deliveries and mailings.

Requirements

• A high school diploma;
• A strong knowledge of medical terminology (preferred);
• An attention to detail and computer efficiency;
• Experience with EMR (Electronic Medical Records) systems (strongly preferred).

Qualifications

• Excellent typing and editing/proofreading skills;
• Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.

Skills

• Bilingual (English/Spanish) candidates strongly encouraged to apply.

Benefits

• Multiple comprehensive medical health insurance plans;
• Dental and Vision coverage at no cost to you;
• Paid Time Off package that equals 4 weeks of time in your first year;
• 403b with a generous company match;
• Paid parking or monthly metro pass;
• Professional development opportunities;
• Paid lunch breaks.