Patient Services Representative - Behavioral Health

About the role

Evergreen Health values collaborative, down-to-earth individuals and encourages self‑expression. The diverse workforce enables culturally competent care for the community. The Patient Services Representative provides reception, clerical, and organizational support to Evergreen’s Center for Behavioral Health in Jamestown, collaborating with team members to ensure a patient‑focused approach to care.

Responsibilities

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls.
• Provides a positive, welcoming, customer‑service‑oriented experience for patients.
• Schedules all new and existing patients while adhering to proper scheduling procedures and protocols.
• Checks patients in and out via the EMR system; verifies all patient demographics and personal health information.
• Captures all necessary referral information when receiving new patient referrals from community healthcare providers; identifies co‑managed patients.
• Screens visitors, telephone calls, and date‑stamps incoming medical documentation and paperwork; routes calls to the proper designated area within the practice and initiates patient requests.
• Retrieves packages, deliveries, and mailings when requested.

Requirements

• High school diploma or GED required.
• Experience working with EMR systems, knowledge of medical/behavioral health terminology, and customer service experience preferred.
• Bilingual (English/Spanish) candidates are strongly encouraged to apply.

Skills

• Clear and professional written and verbal communication.
• Attention to detail and computer efficiency (required).
• Excellent typing and editing/proofreading skills.
• Awareness of and sensitivity to the issues and health disparities faced by underserved populations (essential).

Benefits

• Multiple comprehensive medical health insurance plans to choose from.
• Dental and vision coverage at no cost to you.
• Paid Time Off package equivalent to 4 weeks in the first year.
• 403(b) plan with a generous company match.
• Paid parking or monthly metro pass.
• Professional development opportunities.
• Paid lunch breaks.

Schedule

Full‑time.