PATIENT SERVICES REP BH - Westchester Square

Schedules patient appointments

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.

Prints, schedules, and confirms appointments

• Schedules and confirms appointments.

Completes patient registration

• Performs a complete registration of patient clinical, financial, and demographic information into the Epic system.
• Ensures the integrity of the data.

Cash collection

• Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued.
• Matches cash collected to receipts at the end of the session.

Requests patient charts

• Requests patient charts from Medical Records Department for distribution.
• Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• A High School Diploma or equivalent is required.
• At least one (1) year of customer service experience is required.
• Demonstrated typing skills for CRT input are required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information is required.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress is required.
• Bilingual, Spanish preferred.

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment. Please visit www.Institute.org for more information.