Patient Services Rep

Essential Job Responsibilities

• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Collect and process co-pays from the patient at the time of service
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Aid patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
• Monitor the work area to ensure that it remains safe, secure, and well-maintained
• Work urgent care hours if required

Requirements

• Education: High school diploma or equivalent preferred
• Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients; one year of experience in customer service or reception in a health care environment preferred; previous healthcare experience and/or familiarity with medical terminology helpful; experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
• Knowledge: Knowledge of basic computer skills; knowledge of basic mathematics skills; knowledge of individual responsibilities to accurately direct callers; knowledge of medical terminology and organization services
• Skills: Skill in using multi-line phone system, including transferring calls; skill in providing excellent customer service; adequate hearing to answer phone and speak with patients; ability to speak clearly and loudly enough to be heard by callers and patients

Skills

• Operate: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

• Position is in well-lighted office environment

Mental/Physical Requirements

• Involves sitting approximately 90 percent of the day, walking or standing the remainder