Patient Services Rep

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

• High School Diploma or General Education Degree (GED)
• Travel to locations 45 minutes from the anchor location
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Able to multitask and work under pressure
• Able to work independently and in a team environment

Scheduling Requirements

Shift Working: Monday-Friday, 8:30AM-5:00PM
Day Shift
Full-Time, 40 Hours Per Week

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Covers for other staff as needed

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

Job Title

Patient Services Rep

Location

Barnabas Health Medical Group

Department Name

Belleville Heart Center of NJ

Pay Range

$21.07 - $26.22 per hour