Patient Services Rep

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Able to multitask and work under pressure
• The ability to work independently and in a team environment
• Excellent customer service
• Travel will be required

Preferred Qualifications

• Associate degree or bachelor’s Degree
• Previous medical receptionist experience or background in general office
• EPIC experience
• Knowledge of medical terminology and electronic medical record (EMR) systems
• Bilingual in Spanish and English

Scheduling Requirements

• Shift Working: Shifts will vary between 7:00AM-3:30PM, 8:00AM-4:30PM, 9:00AM-5:30PM and 10:00AM-6:30PM
• Day Shift, Full-Time
• Hours are subject to change based off practice needs
• Must be able to travel to Ocean and Monmouth County

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail
• Creates and maintains health record information, files, and organizes as needed
• Covers for other staff members as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Pay

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer