Patient Services Representative

Essential Functions

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Schedule appointments for Physician and Ultrasound Technician.
• Travel to satellite locations for check-in and check-out.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Prepares patient medical records for daily appointments.
• Updates profiles on the patients.
• Fills out medical histories, labs, correspondence, and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Collects all co-pays and small balances and balances drawer daily.
• Responsible for patient referrals.

Skills/Abilities

• Knowledge with insurances, billing/ coding and patient referrals is a plus.
• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements

• Mainly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.