Patient Services Rep

About the role

The Patient Services Rep at Dignity Health Medical Group works in the Patient Registration Department, located in Phoenix, Arizona, with remote options. This role is full-time and operates Monday through Friday from 6:00 AM to 6:00 PM, with varying schedules. The position is categorized under Administrative and Clerical.

Responsibilities

- Manage phone customer service, distributing communications, and handling patient information such as demographics, insurance verification, and appointment scheduling. - Process all phone, fax, email, and other communication channel requests with a focus on efficiency and accuracy. - Assist new members with introductions to available services, processes, and provider availability. - Update patients on the status of their referrals or authorizations. - Answer, screen, and process a high volume of incoming calls professionally, scheduling and canceling appointments for multiple providers. - Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. - Communicate complex exam preparation instructions to patients and internal/external ordering physicians' offices.

Requirements

- Must live in Arizona or Texas. - High school graduate. - Experience with computer systems, including web-based applications. - 1 year of higher education, some college, and experience in a patient-focused healthcare environment. - 1 year experience in high-volume multichannel contact centers.

Preferred

- Additional higher education. - Experience in a patient-focused healthcare environment. - Experience in a high-volume multichannel contact center.

Benefits

CommonSpirit Health offers a competitive benefits package, including medical, prescription drug, dental, vision, life insurance, paid time off, tuition reimbursement, and retirement plans. For more information, please visit the Total Rewards page.

Payscale

The posted compensation range is $18.00 - $21.71 per hour, reflecting the reasonable estimate of what CommonSpirit Health might pay for this position, based on the circumstances at the time of posting. CommonSpirit Health may ultimately pay more or less than the posted range as permitted by law.