Patient Services Rep

About the role

The Patient Service Representative (PSR) plays a crucial role in ensuring patient satisfaction and efficient operations within the practice. Key responsibilities include obtaining insurance referrals, diagnostic testing prior authorizations, and medication prior authorizations. Additionally, the PSR assists with routine clerical tasks and serves as a practice ambassador.

Responsibilities

• Obtain all insurance referrals and diagnostic testing prior authorizations
• Handle medication prior authorizations
• Perform routine clerical tasks such as copying, scanning, faxing, sorting, and distributing mail
• Create and maintain health record information and organize files
• Coordinate with insurance providers and handle pre-authorizations and certifications
• Answer routine questions in person and over the telephone
• Assist with other administrative tasks as needed

Requirements

• High School Diploma or General Education Degree (GED)
• 1-3 years of insurance authorization experience, including medication prior authorization
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrated understanding of patient satisfaction and safety
• Strong oral and written communication skills
• Able to multitask and work under pressure
• Able to work independently and in a team environment

Qualifications

• Associates Degree or Bachelor’s Degree preferred
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Skills

• Clear understanding of patient satisfaction and safety
• Effective communication skills
• Attention to detail and accuracy
• Ability to multitask and work under pressure
• Independent and team-oriented work style

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners like NJ Devils, NJ PAC, Verizon, and more!

Pay and Schedule

The pay range for this position is $20.63 - $25.71 per hour. Shift working: Monday-Friday, 8-hour shifts between 7:30am-6:00pm, Day Shift, Full-Time, 40 Hours Per Week.