Patient Services Rep

Location: Antelope

About the role

Tanner Clinic has an immediate opening for a full-time Patient Services Representative.

Schedule

Monday - Friday, 8:00 am - 5:00 pm

Responsibilities

• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Collect and process co-pays from the patient at the time of service
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
• Monitor the work area to ensure that it remains safe, secure, and well-maintained
• Work urgent care hours if required
• Other duties as assigned

Requirements

• High school diploma or equivalent preferred
• One year of experience in customer service or reception in a health care environment preferred
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
• Exceptional interpersonal skills with the ability to establish immediate rapport with patients

Qualifications

• Knowledge of basic computer skills
• Knowledge of basic mathematics skills
• Knowledge of individual responsibilities to accurately direct callers
• Knowledge of medical terminology and organization services
• Skill in using multi-line phone system, including transferring calls
• Skill in providing excellent customer service
• Ability to get appropriate information to route calls to the appropriate person
• Ability to calm or defuse irate callers and patients by working with them to identify concerns and properly direct calls
• Adequate hearing to answer phone and speak with patients
• Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

• Position is in a well-lighted office environment.
• Involves sitting approximately 90 percent of the day, walking or standing the remainder.