PATIENT SERVICES REP

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Provides patient support and keeps informed of delays, taking appropriate action including offering alternatives.
• Performs all registration functions including full registration, updating/validating demographics, identification, insurance information, completing verification, and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, MyChart messaging, and confirmation calls.
• Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
• Makes appointments, including follow-up appointments, in a high customer service environment efficiently and timely across the healthcare continuum.
• Collects co-pays and outstanding balances; reviews and reconciles cash drawer on a daily basis.
• Accurately and efficiently performs non-clinical administrative duties, including in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance/disability forms, precertification/authorizations, referrals, and work queues.
• Complies with procedures for transcription of orders (radiology and/or scheduling).
• Performs and documents patient outreach and callbacks for messages received in pool, MyChart messaging, and confirmation calls in a timely and efficient manner.
• Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights and responding appropriately to emergencies.
• Successfully communicates with multidisciplinary team members and patients, upholding our Mission, Vision, and Values while adhering to the Code of Ethical Conduct.
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to patient volume.
• May be asked to work at other Ambulatory offices based on volume.
• Other duties as assigned by the manager.

Requirements

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
• Epic Experience preferred.
• Excellent organizational, written/verbal communication, and teamwork skills.
• Demonstrated performance of excellent customer service skills.
• High School Diploma or equivalent required.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Skills

• Customer service-oriented attitude/behavior with a pleasant and poised demeanor.
• Excellent communication skills, both verbal and written.
• Skilled in the use of computers.
• Ability to stand and walk for periods of 2-8 hours per assigned shift.

Benefits

• Comprehensive benefits program for full and part-time employees, including health, dental, vision, life, disability, and retirement.
• Attractive working conditions and opportunities for career growth through professional development.