Patient Services Manager - Telemetry

About the role

Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations. The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site. This position will manage both the NICU and Labor & Delivery Units.

Responsibilities

• Plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff.
• Ensure that regulatory requirements/standards are communicated, implemented and monitored.
• Collaborate with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives.
• Model customer service excellence.
• Identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives.
• Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary.
• Develop, monitor and revise processes.
• May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow.
• Initiate or recommend personnel actions such as hires, fires and disciplines for area(s) assigned.
• Complete performance appraisals.
• Develop and assess performance of daily, monthly and/or yearly goals and measures for assigned area(s).
• As requested, assist in long-range goal development for the department and assessment of goal attainment.
• Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas or processes.
• Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implementing external and internal audit recommendations.
• Monitors activities to ensure compliance with applicable laws, regulations JCAHO requirements, and DMC policies and procedures.

Qualifications

• Bachelors in Nursing (BSN) required.
• Master's degree preferred. If Masters prepared, either bachelors or masters must be in Nursing.
• Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
• Three years of progressive Nursing experience.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Schedule

Full-time, 40 hours per week. Day shift.