Patient Services Manager - Food Service

About the role

Aramark Healthcare+ is seeking a Patient Services Manager to support the Patient Services Operation in the Food & Nutrition Department at Jefferson Health in Philadelphia, PA. This role involves developing and executing dining solutions to meet patient and customer needs, utilizing technical training and interpreting government-mandated nutritional standards to create healthy menu implementation plans. The manager will oversee patient feeding, quality assurance, and drive patient satisfaction scores.

Responsibilities

• Manages patient food service activities, complying with established standards.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds on patients and departments.
• Oversees the diet office and the service ambassador program.
• Records safety and sanitation compliance.
• Supervises tray line operation and/or the room service program.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• At least 1-2 years of experience in a food service supervisor or management role.
• Bachelor’s degree or equivalent experience.
• Healthcare patient services management experience preferred.
• Experience managing, motivating, and engaging a large workforce.
• Proficiency with Microsoft Office programs.
• Excellent interpersonal, customer service, and organizational skills.
• Nutrition education and/or background preferred.
• SERV Safe Certification is a plus.
• Must be able to work a varied schedule (opening, closing, mid-shift, alternate weekends, and holidays).

Schedule

Varied shifts including opening, closing, mid-shift, alternate weekends, and holidays.