PATIENT FOOD SERVICES MANAGER -

Compass Healthcare · Boston, Massachusetts, United States · 1 mo ago

ManagementFull-time

We are seeking an experienced Patient Services Manager to lead our Patient Services team within a 150-bed community hospital.

Provide leadership for a team of 20+ associates, including hiring, training, coaching, and ongoing development
Oversee daily operations of patient food services, ensuring alignment with clinical direction and patient population needs
Establish service goals and drive execution to deliver a high-quality patient dining experience
Ensure compliance with dietary restrictions and modified diets, aligning with physician orders while accommodating patient preferences
Monitor and improve patient satisfaction scores, holding the team accountable to service standards
Maintain compliance with all regulatory requirements, including federal and state regulations, accrediting bodies, HIPAA, and patient rights policies
Participate in and lead initiatives related to patient satisfaction, departmental collaboration, and Quality Assurance/Performance Improvement programs

Monday–Friday schedule with one weekend shift per month
Responsibility for a 150-bed acute care facility
Direct oversight of 20+ team members

Associate degree with at least 1 year of experience in food service or a related field OR a bachelor’s degree in food service management, nutrition, or related discipline
Certification as a Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
Minimum of 1 year of food service management experience, ideally in an acute care environment
ServSafe® certification preferred
Proficiency with Microsoft Office, electronic medical records, and diet office systems

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