PATIENT SERVICES MANAGER - Charlotte, NC

Job Summary

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Key Responsibilities

• Lead, coach, and develop patient services team members
• Oversee daily patient meal service in alignment with clinical standards
• Ensure compliance with dietary restrictions and modified diets
• Drive patient satisfaction and implement service improvements
• Maintain compliance with HIPAA, regulatory, and accrediting standards
• Partner with clinical staff to enhance patient-centered care
• Support Quality Assurance and Performance Improvement initiatives

Qualifications

• Associate’s degree + 1 year of experience OR Bachelor’s in Food Service, Nutrition, or related field
• 1+ year of food service management experience (acute care preferred)
• CDM, DTR, or RD preferred
• ServSafe® certification a plus
• Proficient in Microsoft Office, EMR, and diet office systems

Why Join Us

• Competitive salary with growth opportunity
• Relocation assistance available
• Direct impact on patient satisfaction and hospital experience
• Leadership role with strong visibility and career advancement

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Company Information

• Compass Group is an equal opportunity employer.
• Drug-free workplace policy.