Patient Service Rep.

About the role

Patient Service Rep. - Puyallup 112th Street Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Puyallup 112th St. clinic. At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support. Local Roots. Local Ownership. Local Commitment.

Responsibilities

• Process all activities related to OSS’s patient services.
• Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
• Performs other daily operating functions associated with the front desk position.
• Manage All Aspects Of High-Volume Patient Scheduling
• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Requirements

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers