Patient Service Representative

About the role

With decades of expertise, we are Leading Radiology Forward in a dynamic, team-focused environment where cross-training and advancement opportunities are central to our success. As a Patient Service Representative, you will align patients, providers, payors, and regulators to achieve the best clinical outcomes while delivering quality, value, and access in the 21st century.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information; collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments; confirm appointments and notify staff of changes when necessary.
• Provide patients with appropriate orientation for preparatory and safety protocols and give directions to facilities if needed.
• Coordinate with back-office staff for timely and effective patient care.
• Safeguard patient property and Patient Health Information in accordance with policies and legal requirements.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or on patient portals.
• Respond to the needs of others by maintaining professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Requirements

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

$18.00 – $22.00 per hour