Patient Services Manager

POSITION SUMMARY: The Patient Service Manager is responsible for leading and developing the patient service team while overseeing daily front-office operations to ensure exceptional patient experience and efficient practice performance. This position serves as a key leader within the practice, responsible for staff scheduling, performance management, operational standards, and patient service excellence. The Patient Service Manager works closely with the Practice Manager and doctors to support practice growth, achieve key performance indicators, and maintain a positive, patient-focused culture. POSITION LOCATION: 750 N Grandstaff Dr, Auburn, IN 46706 What We Offer Salary based on relevant knowledge and experience6.5 paid holidays each year, plus 2 floating holidaysApproximately 8 days of Paid Time Off (PTO) during your first year of employmentComprehensive benefits package including medical, dental, vision, and 401(k)Company-paid certification programs that provide opportunities for professional development and wage increases upon successful completionCareer advancement opportunities throughout the organization, including pathways into expanded leadership and management rolesA supportive team environment focused on growth, development, and exceptional patient care Essential Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Team Leadership: Lead, coach, and develop front-office staff while fostering a positive, patient-focused culture. Create staff schedules, review timecards, support training efforts, and ensure compliance with company policies and attendance expectations.Patient Experience: Oversee patient check-in and check-out processes, manage patient flow, and help resolve service concerns to ensure an exceptional patient experience. Support clinical operations as needed, including chart preparation and patient testing.Operations & Financial Management: Coordinate daily office operations, including end-of-day responsibilities, cash handling, daily deposits, bank runs, insurance filing, claim follow-up, and accounts receivable support. Monitor operational processes to ensure accuracy, efficiency, and financial accountability.Performance & Growth: Monitor and drive key performance indicators (KPIs), uphold operational standards, and identify opportunities to improve team performance, patient satisfaction, and practice efficiency.Compliance & Practice Standards: Ensure compliance with HIPAA, company policies, and regulatory requirements while maintaining a safe, organized, and professional environment for patients and staff.Other Duties: Perform additional responsibilities as assigned by the Practice Manager, Operations Director, and doctors. Education And/Or Experience High school diploma or equivalent required.Associate's or Bachelor's degree preferred.Previous supervisory or management experience preferred.Experience in healthcare, optometry, ophthalmology, or medical office operations preferred. Competencies Strong leadership, coaching, and team-building skillsExcellent organizational, time management, and multitasking abilitiesEffective problem-solving and decision-making skillsStrong interpersonal, written, and verbal communication skillsCustomer service mindset with a commitment to delivering an exceptional patient experienceAbility to build positive working relationships with patients, providers, staff, and support teamsProactive, adaptable, and able to perform effectively in a fast-paced environmentBasic understanding of financial, operational, and performance metricsAbility to maintain confidentiality and comply with company policies and regulatory requirementsDependable attendance and flexibility to work occasional evenings and weekends as business needs require PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines) Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.