Patient Services Manager

About the role

Lead and manage a team environment that fosters morale, passion, quality, and respect. Perform daily inspections, patient rounding, assessments, coaching, and counseling. Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment. Implement, manage, and maintain the patient ambassador program for high-quality service. Collaborate with department, facility, and company leadership to achieve goals.

Responsibilities

• Lead and manage team member recruiting, training, and development
• Lead and manage the patient ambassador program for high-quality service
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork
• Participate in patient experience workshops and projects led by the organizations

Requirements

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent
• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

Qualifications

• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Skills

• Interpersonal Skills
• Communication
• Customer Service
• Professionalism
• Proactivity
• Team Player
• Organization

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Pay

TBD

Schedule

TBD

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training