Patient Services Manager

Job Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Records safety and sanitation compliance
• Supervises tray line operation and/or the room service program

Leadership

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Maintain effective client and customer rapport for mutually beneficial business relationships
• Identify client needs and communicate operational progress
• Demonstrate excellent customer service using Aramark's standard service model

Financial Performance

• Assist with the completion and maintenance of financial statements relevant to the department
• Deliver client and company financial targets

Productivity

• Create value through efficient operations, appropriate cost controls, and profit management
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to execute
• Supervise team regarding production, quality, and control

Compliance

• Maintain a safe and healthy environment for clients, customers, and employees
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour