Patient Services I

Entry-level position on the Patient Services Team.

Pay & Benefits

• Full compensation package for full-time employees
• Medical, dental, and vision insurance
• Flexible spending account
• 401k retirement plan
• Disability insurance paid by Tepeyac
• Eight paid holidays
• Four weeks of vacation per year
• Six days of sick leave per year

Hourly pay range: $20.42–$21.48

Responsibilities

• Understand and apply patient payer terminology, eligibility, and accepted insurances (Medicare, Medicaid, Commercial, clinic-specific programs)
• Process payments and follow proper cash handling procedures
• Manage clinic scheduling, including active-schedule management
• Provide excellent customer service with cultural sensitivity and confidentiality
• Follow telephone protocol for patients and employees
• Initiate, update, and maintain electronic medical records (EMR)
• Collect patient-related data for process and quality improvement
• Enroll and engage patients with the Patient Portal
• Respond to patient questions by following policies and procedures
• Escalate security, safety concerns, and monitor lobby cleanliness to management
• De-escalate volatile, emotional, or behavioral patient issues
• Report signs of abuse or neglect of patients/staff to a clinic manager immediately
• Complete patient registration in EMR and update changes in patient status
• Inform patients of current wait times when necessary
• Support the Clinical team with administrative tasks and planned care initiatives
• Maintain visitor check-in process
• Handle “normal lab” phone calls to patients
• Assist patients in filling out registration forms
• Perform daily outreach efforts as directed
• Manage outgoing correspondence via mail, email, and fax
• Confirm appointments via phone calls to patients
• Participate in organization, site workgroups, or committees as requested
• Understand financial enrollment processes and refer when appropriate
• Receive dropped-off labs and handle basic specimen storage
• Read data, correct errors, and report inefficiencies
• Attend required internal meetings, trainings, and events
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• One year of customer service experience
• Oral and written fluency in English and oral fluency in Spanish
• Flexible, adaptable, and willing to assist where needed
• Ability to understand and apply updates to program regulations, policies, and procedures
• Excellent oral and written communication skills
• Organized, able to multi-task, and work in a busy clinic setting
• Ability to explain complex concepts (e.g., Medicaid/CHP+ Enrollment Process, program benefits, policies) clearly
• Sensitivity to low-income and ethnic minority communities
• Strong math skills, self-motivated, and results-driven
• Ability to work independently, prioritize tasks, and function as a team member
• Strong initiative and passion for advocating and providing healthcare to underserved populations
• Must be a Colorado resident at time of hire and throughout employment

Valid proof of required vaccinations is mandatory prior to employment, subject to applicable laws.

About Us

For over 30 years, Tepeyac Community Health Center has provided integrated physical and behavioral healthcare to over 8,000 individuals across the Denver metro area. Tepeyac is dedicated to eliminating health disparities, particularly among Latino and immigrant communities, through culturally relevant, high-quality care. The organization is committed to continual quality improvement and treating each patient with respect and compassion. Over the next 3–5 years, Tepeyac aims to expand medical, dental, behavioral, and pharmacy services.