Patient Service Specialist I
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all duties listed, all qualifications, all skills, pay info, schedule info.
Let's extract duties list from "What You Will Do" paragraph. It's a long sentence with many items separated by line breaks? Actually it's a paragraph with many sentences each starting with a verb. We need to turn each duty into a list item. Must preserve all details.
Let's copy the duties text:
"Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.Must perform all duties and responsibilities in accordance with the Service Standards of (C-I-CARE, HIPAA standards) of the Hospital(s).Works closely with SHC's compliance department to educate and ensure confidentiality at all times when working with high profile patients.Acts as a non-clinical, high level, liaison/concierge/navigator for referred patients in all aspects of their care at SHC before, during or after an encounter with a Stanford Health Care facilityFacilitates scheduling of physician appointments and care during inpatient and outpatient stays for key individuals and assists in negotiating the Stanford Health Care system.Works with physicians and clinic teams to coordinate seamless, comprehensive consultation/appointments and support patient services request from around the globe in a timely manner.Identifies appropriate patients and makes referrals for them to our Concierge Medicine Program.Maintains close relationships with referring, community and concierge physicians as well as SHC/SU faculty to facilitate SPS referrals.Establish collaborative relationship with Vizient Global Executive Services Council for medical expertise, recommendations and referrals.Continuously review and refine strategies for developing excellent patient-centered care.Matches individual patient interest to institutional priorities by working with the Office of Medical Development (OMD) and OMD/SPS liaisonIdentifies major donors and potential prospects from SPS database. Works with Office of Medical Development liaison to provide background and input on prospective donors.Works with community physicians to bring their patients into a grateful patient position at Stanford.Designs and implements training strategies to build understanding within the medical center staff with regards to the value of grateful patient to institutional fundraising.Provides input for design of events and other activities to cultivate prospect interest and solicit major gifts for high-priority programs.Participates in the development of departmental goals and objectives in concert with the SHC mission, values and goals.Maintain internal SPS database for reporting purposes (i.e. dashboards and metrics) as well as for navigation purposes.As part of the continuum of care, works weekends and after hours to ensure 24/7 access for Stanford Personalized Services Patients. Meets patients in the Emergency Department at any time and rounds on patients on weekends."
We need to split into sensible list items. Each sentence seems to be a duty. Let's break by periods.
1. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
2. Must perform all duties and responsibilities in accordance with the Service Standards of (C-I-CARE, HIPAA standards) of the Hospital(s).
3. Works closely with SHC's compliance department to educate and ensure confidentiality at all times when working with high profile patients.
4. Acts as a non-clinical, high level, liaison/concierge/navigator for referred patients in all aspects of their care at SHC before, during or after an encounter with a Stanford Health Care facility
5. Facilitates scheduling of physician appointments and care during inpatient and outpatient stays for key individuals and assists in negotiating the Stanford Health Care system.
6. Works with physicians and clinic teams to coordinate seamless, comprehensive consultation/appointments and support patient services request from around the globe in a timely manner.
7. Identifies appropriate patients and makes referrals for them to our Concierge Medicine Program.
8. Maintains close relationships with referring, community and concierge physicians as well as SHC/SU faculty to facilitate SPS referrals.
9. Establish collaborative relationship with Vizient Global Executive Services Council for medical expertise, recommendations and referrals.
10. Continuously review and refine strategies for developing excellent patient-centered care.
11. Matches individual patient interest to institutional priorities by working with the Office of Medical Development (OMD) and OMD/SPS liaison
12. Identifies major donors and potential prospects from SPS database. Works with Office of Medical Development liaison to provide background and input on prospective donors.
13. Works with community physicians to bring their patients into a grateful patient position at Stanford.
14. Designs and implements training strategies to build understanding within the medical center staff with regards to the value of grateful patient to institutional fundraising.
15. Provides input for design of events and other activities to cultivate prospect interest and solicit major gifts for high-priority programs.
16. Participates in the development of departmental goals and objectives in concert with the SHC mission, values and goals.
17. Maintain internal SPS database for reporting purposes (i.e. dashboards and metrics) as well as for navigation purposes.
18. As part of the continuum of care, works weekends and after hours to ensure 24/7 access for Stanford Personalized Services Patients.
19. Meets patients in the Emergency Department at any time and rounds on patients on weekends.
Note: Some sentences may be combined; but we can keep as separate items.
Now Education Qualifications: "Bachelor's degree in a work-related healthcare discipline."
Experience Qualifications: "Three (3) years of progressively responsible experience in a medical setting, preferably with experience in a similar program at a top-tier academic medical center."
We could combine into a Qualifications section with two list items.
Skills list: "Required Knowledge, Skills And Abilities" then a list separated by ability to... Let's extract each ability.
The text:
"Ability to be diplomatic, highly organized, and detail orientedAbility to communicate effectively, both orally and in writing, across the organizationAbility to display a highly professional demeanor, personal presentation, and complete discretion.Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperationAbility to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groupsAbility to maintain confidentiality of sensitive informationAbility to remain calm under pressure and reply sound judgmentAbility to resolve conflicts and or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships: up, down and across the organization.Ability to work in a complex, fast-paced, multi divisional environment with the skills to establish priorities, set objectives and achieve stated goalsAbility to strategize large gift solicitations and to demonstrate sensitivity to the motivations of those who make themKnowledge of academic institutions and academic medical centers and how they work.Knowledge of all clinical and academic disciplines pertaining to the operation of a complex medical centerKnowledge of all formal etiquette and protocol at an international levelKnowledge of computer systems and software used in functional areaKnowledge of data collection, compilation, and analytical techniques, computer systems and softwareKnowledge of medical terminologyKnowledge of the healthcare industryExceptional customer service skills required"
We need to split into list items. Each seems to start with "Ability to" or "Knowledge of" or "Exceptional customer service skills required". Let's separate.
1. Ability to be diplomatic, highly organized, and detail oriented
2. Ability to communicate effectively, both orally and in writing, across the organization
3.
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all duties listed, all qualifications, all skills, pay info, schedule info. Let's extract duties list from "What You Will Do" paragraph. It's a long sentence with many items separated by line breaks? Actually it's a paragraph with many sentences each starting with a verb. We need to turn each duty into a list item. Must preserve all details. Let's copy the duties text: "Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.Must perform all duties and responsibilities in accordance with the Service Standards of (C-I-CARE, HIPAA standards) of the Hospital(s).Works closely with SHC's compliance department to educate and ensure confidentiality at all times when working with high profile patients.Acts as a non-clinical, high level, liaison/concierge/navigator for referred patients in all aspects of their care at SHC before, during or after an encounter with a Stanford Health Care facilityFacilitates scheduling of physician appointments and care during inpatient and outpatient stays for key individuals and assists in negotiating the Stanford Health Care system.Works with physicians and clinic teams to coordinate seamless, comprehensive consultation/appointments and support patient services request from around the globe in a timely manner.Identifies appropriate patients and makes referrals for them to our Concierge Medicine Program.Maintains close relationships with referring, community and concierge physicians as well as SHC/SU faculty to facilitate SPS referrals.Establish collaborative relationship with Vizient Global Executive Services Council for medical expertise, recommendations and referrals.Continuously review and refine strategies for developing excellent patient-centered care.Matches individual patient interest to institutional priorities by working with the Office of Medical Development (OMD) and OMD/SPS liaisonIdentifies major donors and potential prospects from SPS database. Works with Office of Medical Development liaison to provide background and input on prospective donors.Works with community physicians to bring their patients into a grateful patient position at Stanford.Designs and implements training strategies to build understanding within the medical center staff with regards to the value of grateful patient to institutional fundraising.Provides input for design of events and other activities to cultivate prospect interest and solicit major gifts for high-priority programs.Participates in the development of departmental goals and objectives in concert with the SHC mission, values and goals.Maintain internal SPS database for reporting purposes (i.e. dashboards and metrics) as well as for navigation purposes.As part of the continuum of care, works weekends and after hours to ensure 24/7 access for Stanford Personalized Services Patients. Meets patients in the Emergency Department at any time and rounds on patients on weekends." We need to split into sensible list items. Each sentence seems to be a duty. Let's break by periods. 1. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. 2. Must perform all duties and responsibilities in accordance with the Service Standards of (C-I-CARE, HIPAA standards) of the Hospital(s). 3. Works closely with SHC's compliance department to educate and ensure confidentiality at all times when working with high profile patients. 4. Acts as a non-clinical, high level, liaison/concierge/navigator for referred patients in all aspects of their care at SHC before, during or after an encounter with a Stanford Health Care facility 5. Facilitates scheduling of physician appointments and care during inpatient and outpatient stays for key individuals and assists in negotiating the Stanford Health Care system. 6. Works with physicians and clinic teams to coordinate seamless, comprehensive consultation/appointments and support patient services request from around the globe in a timely manner. 7. Identifies appropriate patients and makes referrals for them to our Concierge Medicine Program. 8. Maintains close relationships with referring, community and concierge physicians as well as SHC/SU faculty to facilitate SPS referrals. 9. Establish collaborative relationship with Vizient Global Executive Services Council for medical expertise, recommendations and referrals. 10. Continuously review and refine strategies for developing excellent patient-centered care. 11. Matches individual patient interest to institutional priorities by working with the Office of Medical Development (OMD) and OMD/SPS liaison 12. Identifies major donors and potential prospects from SPS database. Works with Office of Medical Development liaison to provide background and input on prospective donors. 13. Works with community physicians to bring their patients into a grateful patient position at Stanford. 14. Designs and implements training strategies to build understanding within the medical center staff with regards to the value of grateful patient to institutional fundraising. 15. Provides input for design of events and other activities to cultivate prospect interest and solicit major gifts for high-priority programs. 16. Participates in the development of departmental goals and objectives in concert with the SHC mission, values and goals. 17. Maintain internal SPS database for reporting purposes (i.e. dashboards and metrics) as well as for navigation purposes. 18. As part of the continuum of care, works weekends and after hours to ensure 24/7 access for Stanford Personalized Services Patients. 19. Meets patients in the Emergency Department at any time and rounds on patients on weekends. Note: Some sentences may be combined; but we can keep as separate items. Now Education Qualifications: "Bachelor's degree in a work-related healthcare discipline." Experience Qualifications: "Three (3) years of progressively responsible experience in a medical setting, preferably with experience in a similar program at a top-tier academic medical center." We could combine into a Qualifications section with two list items. Skills list: "Required Knowledge, Skills And Abilities" then a list separated by ability to... Let's extract each ability. The text: "Ability to be diplomatic, highly organized, and detail orientedAbility to communicate effectively, both orally and in writing, across the organizationAbility to display a highly professional demeanor, personal presentation, and complete discretion.Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperationAbility to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groupsAbility to maintain confidentiality of sensitive informationAbility to remain calm under pressure and reply sound judgmentAbility to resolve conflicts and or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships: up, down and across the organization.Ability to work in a complex, fast-paced, multi divisional environment with the skills to establish priorities, set objectives and achieve stated goalsAbility to strategize large gift solicitations and to demonstrate sensitivity to the motivations of those who make themKnowledge of academic institutions and academic medical centers and how they work.Knowledge of all clinical and academic disciplines pertaining to the operation of a complex medical centerKnowledge of all formal etiquette and protocol at an international levelKnowledge of computer systems and software used in functional areaKnowledge of data collection, compilation, and analytical techniques, computer systems and softwareKnowledge of medical terminologyKnowledge of the healthcare industryExceptional customer service skills required" We need to split into list items. Each seems to start with "Ability to" or "Knowledge of" or "Exceptional customer service skills required". Let's separate. 1. Ability to be diplomatic, highly organized, and detail oriented 2. Ability to communicate effectively, both orally and in writing, across the organization 3.