Patient Services Assistant I

Performs a variety of clerical duties in assigned departments to fulfill coverage needs. Duties include, but are not limited to, physician billing and collection functions, scheduling appointments for patients, answering the phone and taking messages, and compiling periodic statistical reports. Schedules appointments for patients within related ancillary departments/services and doctors' offices.

Responsibilities

• Perform all duties related to departmental physicians' billing, including completing, processing, and reconciling insurance claim forms and payments; following up on outstanding accounts via telephone and/or written inquiry to patients and/or third‑party payors; inputting charges, payments, and adjustments to a computerized system or posting to manual records; maintaining daily, weekly, and monthly records of fees collected; verifying insurance coverage and related data with third‑party carriers; and processing credit‑balance reports, preparing pre‑collection notices, and other correspondence/bills.
• Collect all monies due from patients at the time of service and prepare payment journals and/or make bank deposits for all collections.
• Schedule appointments for patients with ancillary hospital departments, services, and doctors' offices.
• Greet patients as they arrive, obtain necessary demographic and insurance information, record the information, and reconcile billing with appointment/procedure logs.
• Set up, retrieve, and file charts and reports as needed.
• Answer phones, provide necessary information, take messages, contact various departments and clinical services as needed, and type correspondence and relevant forms.
• Compile daily and monthly statistics and prepare various statistical reports.
• Perform periodic and year‑end account analysis as necessary.
• Perform other duties as required.

Qualifications

• High School Diploma or equivalent (required).
• Knowledge of physician billing, including third‑party billing, medical terminology, and CPT codes (required).
• Knowledge of ICD‑10 coding (highly desirable).
• Data entry skills (minimum 80 keystrokes per minute) (required).
• Ability to input data into a computerized system and perform simple arithmetic calculations.