Patient Services Coordinator - Surgical Oncology

About the role

The Patient Services Coordinator coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team.

P10 Surgical/Oncology is a specialized inpatient unit providing care for surgical oncology patients, including those undergoing complex cancer-related procedures. Nurses on this unit deliver pre- and post-operative care, manage pain and complications, and provide education and emotional support to patients and families.

Responsibilities

• Coordinate and schedule patient appointments
• Schedule provider appointments, diagnostic tests, procedures, and treatments
• Prepare and maintain daily appointment templates and/or patient records in One Connect
• Communicate all pertinent information to families, physicians, team members, and other patient care areas
• Prepare patient materials and documentation according to established procedures
• Collect co-payments and validate patient insurance and demographics
• Update payment and patient information; reconcile One Connect cash drawer daily
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
• Follow standard operating procedures for institution and center
• Protect the security and confidentiality of patient information at all times
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis)
• Must pass pre-employment skills test as required and administered by Human Resources

Qualifications

Preferred: Three years of customer service experience in a healthcare setting.

Skills

Must have excellent customer service skills and be able to work in a fast-paced environment.

Benefits

• Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
• Group Dental, Vision, Life, AD&D, and Disability coverage
• Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer-paid life, AD&D, and illness-related reduced salary pay program
• Health Savings Account and Dependent Care Reimbursement flexible spending accounts
• Fertility benefits
• State of Texas longevity pay
• Extensive wellness, recognition, fitness, employee health programs, and employee resource groups

Pay

Hourly breakdown of salary range based on a 36-hour work week: Minimum $19.23/hour | Midpoint $24.03/hour | Maximum $28.85/hour

Minimum Salary: $40,000

Midpoint Salary: $50,000

Maximum Salary: $60,000

Schedule

Available to work 40 hours per week, a combination of two 12-hour and two 8-hour shifts, Monday-Friday, with rotating weekends and holidays.

Day/Evening shift: (7:00AM - 7:00PM, 7:00AM - 3:00PM, 3:00PM - 11:00PM)