Patient Services Coordinator - Oncology

Responsibilities

• Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient’s financial obligations for services provided.
• Processes paperwork for new patients efficiently and in accordance with protocols.
• Verifies insurance coverage and obtains authorizations if needed from insurance carrier.
• Resolves pre-certification, registration and case-related concerns prior to a patient’s appointment.
• Tracks and supports patients when they obtain services outside the practice e.g. Emergency departments, Hospital and other health care facilities.
• Maintains PCMH referral processes.
• Enters referrals and documents communications, actions and other data in an information system.
• Safeguards all referral requests are properly signed and filed.
• Aids in specialty appointments and obtains needed tests recommended by specialist.
• Communicates with other team members and referral teams constructively in order to reduce conflicts and enhance the resolution of issues.
• Functions as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns on orders and referrals.
• Provides care management services for high risk patients.
• Obtains insurance referrals for patients, getting PA for diagnostic imaging and sending referrals to specialist office for cardiac and preventative screenings.

Requirements

• Education: Associate’s degree or equivalent knowledge in ambulatory environment.
• Experience: Five years experience working with referral processes.
• Familiarity with EPC EHR system

Qualifications

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees -- we provide a competitive benefits program designed to ensure work/life balance.

Benefits

Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.