Patient Services Coordinator - Stem Cell Unit

Summary

The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician & clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director.

Responsibilities

• Interpret and coordinate physician orders to schedule diagnostic tests, procedures, treatments, and physician appointments.
• Collaborate with clinic management to maintain physician templates and minimize waiting times for physicians and patients.
• Ensure quality patient care in relation to prescribed diagnoses, treatments, and other directives from physicians, nurses, or administrators.
• Clearly and accurately convey appointment information to patients in person, by telephone, or in writing.
• Provide patients with pertinent schedule information and preparation instructions for ancillary appointments.
• Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.
• Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal clinic efficiency while maintaining high standards of customer service and quality care.
• Monitor and expedite clinic flow.
• Receive multiple telephone calls from internal and external customers, route calls expediently, and take accurate, complete messages.
• Maintain the security and confidentiality of patient information at all times.
• Advise patients and family members of available services and apply appropriate customer‑service skills.
• Maintain a highly professional and positive attitude regardless of workload or stress level.
• Utilize time efficiently by completing duties as prescribed by patient needs and institutional standards.
• Demonstrate initiative and seek out additional tasks.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent (required); Associate’s Degree preferred.
• Minimum three years of recent relevant work experience; at least one year of recent patient‑care experience preferred.
• Must be comfortable working with children.
• Must pass a pre‑employment skills test administered by Human Resources.
• Ability to maintain security and confidentiality of patient information.
• May be required to undergo routine reviews and screening to protect critical infrastructure as defined by Texas Business and Commerce Code §113.001(2).

Benefits

• Medical insurance
• Dental insurance
• Paid time off
• Retirement plans
• Tuition benefits
• Educational opportunities
• Individual and team recognition programs

Pay

Minimum Salary: $40,000 USD; Midpoint Salary: $50,000 USD; Maximum Salary: $60,000 USD.

Schedule

100% on‑site. Shifts are 3–12 hours, typically 7 pm–7 am, with rotating weekends and holidays. Work week includes evening/night, rotating, and weekend shifts.