Patient Services Coordinator- Radiation Oncology

About the role

The Procedural and Therapeutics division at MD Anderson Cancer Center supports procedure-based patient care across multiple specialties. This team ensures smooth coordination of clinical and administrative operations in fast-paced, high-acuity environments such as perioperative services, endoscopy, and interventional procedures. The Patient Services Coordinator plays a vital role in supporting these teams by partnering with multidisciplinary teams to streamline workflows, improve patient access, and support safe, efficient care.

Responsibilities

• Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
• Process payments, verify insurance information, and reconcile patient accounts as part of the hospital's financial integrity process.
• Absolutely ensure that all patient information is handled securely and in compliance with privacy regulations.
• Aid with a variety of administrative or coordination tasks that keep patient services running seamlessly.
• Other duties as assigned.

Requirements

Required Education: High school diploma or equivalent.

Experience Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

Qualifications

• Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail in managing multiple priorities.
• A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.
• Experience with scheduling systems or electronic medical records (EMR) is preferred.

Skills

Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals.

Strong organizational abilities and attention to detail in managing multiple priorities.

A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.

Experience with scheduling systems or electronic medical records (EMR) is preferred.

Benefits

Medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening.

The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Pay

Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

Schedule

The working hours for this position will vary depending on the assigned Center and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.