Patient Services Coordinator - Oncology 40D

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels medical research, attracts top specialty-trained doctors, and delivers renowned services and innovative programs.

About the role

The Oncology Patient Services Coordinator serves as the key contact for referring physicians, prioritizes and schedules patient tests, maintains a database of patient information, compiles and distributes reports, and provides clerical support.

Responsibilities

• Obtains information from physician’s office to properly schedule patients for tests and procedures.
• Tracks patient appointments and follows up as necessary.
• Maintains patient information in computer database, including status of appointment, procedures, and test results.
• Serves as liaison and resource for referring physicians, hospital staff/physicians, and patients.
• Provides administrative and clerical support.
• Accurately completes insurance verification and collaborates with health insurance providers.
• Protects patients' rights to confidentiality.

Requirements

• High School Diploma required; associate's degree preferred.
• 2 to 4 years' experience in a medical office required.
• Knowledge of medical terminology and strong computer skills.
• Experience using Cerner, IDX, or EPIC preferred.
• Excellent customer service, interpersonal, and communication skills.
• Proficiency in the English language.