Patient Services Coordinator Lead

About the role

UVA Community Health, part of the world‑class UVA Health academic health system, is dedicated to caring for the whole person by building meaningful connections with patients across community hospitals, outpatient locations, and provider offices. Team members contribute to patient‑care decisions, support advanced medical technologies, and make a difference in people’s lives every day.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility and obtain all required pre‑authorizations, referrals, and pre‑certifications.
• Train new Patient Service Coordinator team members.
• Oversee daily front‑office operations, ensuring quality, outcomes, and efficient throughput.
• Serve as a liaison with revenue‑cycle staff.
• Ensure timely billing and appropriate collection of co‑pays.
• Lead front‑office staff meetings/huddles, manage scheduling and coverage, and coordinate with supervisors or clinic leaders on front‑office issues.
• Perform other job‑related duties as directed by the supervisor or clinic leader.

Qualifications

• Education: High School Diploma or GED required; Associate’s Degree or equivalent combination of education and experience preferred.
• Experience: Minimum of 2 years of related experience (admitting, business office, scheduling) required; previous leadership experience preferred.
• Licensure: None.

Skills

• Knowledge of basic medical terminology.
• Excellent verbal and written communication with a strong focus on customer service.
• Insurance knowledge, including the ability to interpret insurance cards and benefit details.
• Professional, empathetic interaction with the public.
• Proficiency in Windows and Microsoft Office (preferred).

Competencies

• Communications: Effectively communicate with all levels of clinic staff and visitors; greet and assist visitors; answer telephone calls accurately; attend meetings and act as a communication ambassador for the organization.
• Teamwork: Collaborate to achieve patient and team goals; maintain regular, professional communication with co‑workers; facilitate and participate in staff meetings; adapt activities to meet team needs; resolve conflicts independently; accept responsibility for actions and respond positively to feedback.

Physical Demands

Medium to heavy physical demand. The role requires constant standing, frequent walking, and bending/stooping. Must have proficient communicative, auditory, and visual skills, attention to detail, and the ability to write legibly. Ability to lift/push/pull up to 100 lb (use safe‑handling equipment for weights over 35 lb). May require safety equipment such as a HEPA mask for infection prevention.

Pay

The base compensation range for this role is $17.04 – $25.26 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education. This range does not include applicable incentive compensation programs such as shift differentials, clinical ladders, or other incentives.

Schedule

On‑call responsibilities: No.
Travel between campus buildings, remote facilities, and out‑of‑town as needed: Yes.