Patient Services Coordinator Lead

About the role

Are you a people-focused leader who thrives on solving problems, communicating with confidence, and keeping a busy healthcare practice running smoothly? We’re looking for a Patient Service Coordinator Lead who brings energy, professionalism, compassion, and strong leadership to the clinics.

Responsibilities

• Provide back-up support to the Clinic Administrator in the daily operations of the practice’s business office functions.
• Serve as a lead resource for Patient Service Coordinators and provide guidance and support with daily administrative operations.
• Ensure patient demographics, insurance information, charges, and collections are recorded accurately and in a timely manner.
• Schedule patient appointments accurately and efficiently while helping optimize clinic schedules and patient access.
• Deliver exceptional customer service and create a welcoming, professional experience for patients and families.
• Communicate clearly and respectfully with patients, providers, coworkers, and other members of the healthcare team.
• Use strong problem-solving skills to identify and resolve scheduling, registration, insurance, billing, and patient-service concerns.
• Assist with resolving escalated patient concerns and determine when issues should be referred to the Clinic Administrator or appropriate department.
• Maintain accuracy and attention to detail when handling confidential patient and financial information.
• Cross-train in multiple administrative support functions to ensure appropriate coverage and continuity of business office operations.
• Assist team members with questions, workflow challenges, and administrative processes.

Requirements

• High School Diploma or GED, required.
• Minimum of three years of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Skills

• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Understanding of CPT and ICD10-CM coding processes.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality.
• Ability to function as part of a team.
• Possess initiative.
• Basic medical terminology required; knowledge can be obtained through formal classes or work experience.

Schedule

Full Time, Days

Location

North Carolina – Preferable one of the following Markets: Triad Market, Charlotte Market or Coastal Market