Patient Services Coordinator IV - Cancer Thoracic Clinic

About the role

Novant Health Cancer Institute is seeking a Patient Services Coordinator IV to join our dedicated team of healthcare professionals committed to delivering remarkable patient experiences. In this role, you will play a key part in supporting patient access and care coordination by processing referrals for at least 50% of your workload and/or serving as a resource for practice operations through functions such as EPIC support, Dimensions super-user responsibilities, and management of miscellaneous work queues. Will support incoming & outgoing referrals (Referral experience is required).

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Responsibilities

• Support Surgery scheduling & referrals.

Requirements

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Skills

• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Understanding of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality.
• Ability to function as part of a team.
• Initiative.
• Basic medical terminology required (knowledge can be obtained through formal classes or work experience).
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.
• Familiarity of coding requirements for practice specialty.

Preferred Qualifications

• Proficient in the use of all computer software utilized in the practice.

Benefits

• Benefits begin on day one of employment.
• Competitive benefits package.
• Career growth and advancement opportunities.
• Clinical and non-clinical career pathways.
• Tuition reimbursement.
• Approved employer for the Public Service Loan Forgiveness (PSLF) Program.

Job Opening ID: 196123