Patient Services Coordinator IV

What We Offer

About the role

Responsibilities

• Communicates complete and accurate information to the patient.
• Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
• Solves work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc.
• Researches and analyzes denials, corrects errors to ensure charges captured and processed and goals for site errors is met or exceeded.
• Responds to patients and staff for billing and insurance questions.
• Ensures charges drop for claims processing.
• Works closely with practice coder in resolution process.

Requirements

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required.
• Other related experience may be considered in lieu of medical office experience.

Qualifications

• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Requires understanding of CPT and ICD9-CM coding processes.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors’ billing requirements.
• Familiarity of coding requirements for practice specialty.

Skills

• Proficient in the use of all computer software utilized in the practice.

Pay

N/A

Schedule

N/A

Benefits

N/A