Patient Services Coordinator IV
Job Code: PF1221
About the role
We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health's community hospitals, outpatient locations, and provider offices. By combining our team's talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.
Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
Responsibilities
- Process referrals and perform Dimensions super-user functions (practice support with EPIC, working miscellaneous work queues)
- Communicate effectively with all levels of clinic staff and visitors
- Greet and assist visitors to the department
- Answer all incoming telephone calls and provide accurate information as needed
- Attend assigned meetings and contribute positively to serve as communication ambassadors for the organization
- Work within a team to achieve patient and team goals
- Share and initiate regular and professional communication with co-workers
- Facilitate and participate in regular staff meetings
- Demonstrate willingness to adjust activities to accommodate the needs of team members/internal customers
- Resolve conflicts independently, as appropriate
- Accept responsibility for actions and act positively upon feedback from others
- Perform additional duties as assigned
Requirements
- High School Diploma or GED required
- 3 years of experience in medical office setting required (other related experience may be considered in lieu)
- Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments
- Understanding of CPT and ICD-9-CM coding processes
- Excellent verbal communication skills
- Ability to work with changing priorities
- Excellent organizational, problem solving, and critical thinking skills
- Ability to interact with individuals of all cultures and levels of authority
- Ability to maintain confidentiality
- Ability to function as part of a team
- Must possess initiative
- Basic medical terminology required (knowledge can be obtained through formal classes or work experience)
- Detailed knowledge of multiple payors billing requirements
- Familiarity with coding requirements for practice specialty
- Refer to the Life Support Training Policy for additional details
Preferred qualifications
- Proficient in the use of all computer software utilized in the practice
Physical demands
Physical Demand Code: Medium to Heavy
- Constant standing, frequently walking, and bending/stooping
- Proficient communicative, auditory, and visual skills
- Attention to detail and ability to write legibly
- Ability to lift/push/pull 100 lbs (for any weight over 35 lbs., use Safe Handling Equipment)
- May require the use of safety equipment, such as HEPA mask, for infection prevention
- On-call responsibilities: No
- Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
Pay
The base compensation range for this role is $18.17 - $25.30 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. The pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.