Patient Services Coordinator IV

Schedule: Full Time, Days 8:00am - 5:00pm

Department: Novant Health Psychiatric Services
Location: Thomasville, North Carolina

About Our Team

Our team of psychiatric care providers at Novant Health Psychiatric Medicine understands how behavioral concerns and mental health conditions can affect your life and the lives of those you love. Our team aims to understand the issues you’re facing, and then determine the best treatment plan for you.

Responsibilities

• Process referrals at least 50% of the time and/or perform Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Greet and check in patients for appointments.
• Timely and accurate recording of patient demographics, insurance information, patient charges, and collections.
• Schedule patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Work within a team to achieve patient and team goals.
• Share and initiate regular and professional communication with co-workers.
• Participate in regular staff meetings.
• Work as a team member to identify areas of improvement and actively participate in the improvement process.

Requirements

• High School Diploma or GED, required.
• Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Skills

• Required:
  • Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
  • Understanding of CPT and ICD9-CM coding processes.
  • Excellent verbal communication skills.
  • Ability to work with changing priorities.
  • Excellent organizational, problem-solving, and critical thinking skills.
  • Ability to interact with individuals of all cultures and levels of authority.
  • Ability to maintain confidentiality.
  • Ability to function as part of a team.
  • Possess initiative.
  • Basic medical terminology (knowledge can be obtained through formal classes or work experience).
  • High level of working knowledge of EPIC systems.
  • Detailed knowledge of multiple payors billing requirements.
  • Familiarity with coding requirements for practice specialty.
• Preferred:
  • Proficient in the use of all computer software utilized in the practice.