Patient Services Coordinator IV

Novant Health Orthopedics & Sports Medicine | Ballantyne & Matthews, NC – The Patient Services Coordinator IV is responsible for advanced front‑office and patient access functions, with a primary focus on referral management and specialty practice support. This role processes referrals at least 50% of the time and serves as a resource for practice operations by performing Dimensions super‑user functions, supporting Epic workflows, and managing miscellaneous work queues. The PSC IV plays a critical role in ensuring patients receive timely access to care while supporting efficient clinic operations.

Responsibilities

• Process referrals, obtaining all necessary information from the patient and provider to ensure accuracy and completeness.
• Explain insurance carrier guidelines for referrals to patients as needed.
• Schedule referral appointments or provide patients with the information needed to schedule at the referring physician’s office.
• Communicate complete and accurate information to patients.

Requirements

• High School Diploma (required).
• Three years of experience in a medical office setting (required); other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Understanding of CPT and ICD‑9‑CM coding processes.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem‑solving, and critical‑thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Maintain confidentiality.
• Team player with initiative.
• Basic medical terminology (knowledge can be obtained through formal classes or work experience).
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors’ billing requirements.
• Familiarity with coding requirements for practice specialty.

Additional Skills Preferred

• Proficiency in all computer software utilized in the practice.