Patient Services Coordinator II

Why Join Us?

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments.
Access opportunities for professional growth and continuing education.
Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
Enjoy the convenience of multiple locations throughout the Capital Region.
Contribute to groundbreaking clinical trials that shape the future of oncology care.

Job Description

Pay Range: $19 - $22/hr
Scope: Depending on current staffing needs, priorities may differ for filling Reception or Telephone Operator duties.

Reception Duties

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the Practice’s Core Values, Compliance Program, to include the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines.
• Reference and uphold CORE values daily.

Essential Duties and Responsibilities

• Obtains all appropriate forms as required.
• Verifies/obtains demographic and insurance information.
• Obtains copy of patient’s insurance cards and current driver's license for file.
• Updates demographic and insurance information as needed in the system.
• Confirms all new patient paperwork, address patients’ needs that walk in with or without an appointment.
• Collections co-pays, deductible and other out of pocket amounts at time of visit.
• Issues receipts as necessary.
• Postage to outgoing mail, pick up mail from the mailbox, open, date, distribute, and address envelopes as needed.
• Identifies no shows and forwards for patient notification (per policy).
• Notifies necessary staff of any late or early arrivals.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Prints schedules as needed.
• Verifies the end of day balance and cash out, fill out and date deposit slip.
• Maintains lobby area on a neat and orderly manner.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned.
• Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

Telephone Operator Duties

• Answers all incoming calls in a prompt, courteous, and professional manner.
• Sends messages to the correct distro group.
• Provides a pleasant and helpful phone contact for callers.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in an efficient manner.
• Directs callers immediately to clinical staff as necessary.
• Responsible for answering all 3rd party service calls and messages.
• Performs functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party.
• Responsible for rolling the phones on and off night service.
• Basic scheduling understanding.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned.
• Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

Minimum Qualifications

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

Physical Demands

• Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies.
• Requires occasional lifting of files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in an office environment.
• Involves high levels of contact with patients and public.