Patient Services Coordinator II

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Aid callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• Oversee daily activities of practice staff.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• High School Diploma or Equivalent required.
• Experience office experience 3-5 years required.

Additional Job Details

• Department: MGH Neurology & Headache Recovery
• Schedule: Monday - Friday | 8:30am - 5:00pm | Hybrid
• Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!