Patient Services Coordinator II

About the role

The Patient Services Coordinator position is available with IBJI’s Morton Grove Physical and Occupational Therapy team. IBJI is a large independent physician-owned orthopedic practice with over 100 locations and 150 physicians in the Chicagoland area. The role requires exceptional customer service, administrative operations, and patient care skills.

Responsibilities

• Welcome patients and visitors by providing high-quality customer service
• Prepare paperwork to facilitate efficient operations and excellent customer service
• Answer general inquiries, schedule appointments, and manage phone reception
• Register and pre-register patients, including reviewing demographics and insurance information
• Collect and post patient responsibility payments, verify insurance benefits, and manage referrals
• Aid in training and mentoring new staff members
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High school diploma or equivalent required
• Associates degree in healthcare concentration field preferred
• Minimum two years experience in customer service role required
• Minimum one year in a medical office patient services role preferred
• EHR experience with Epic preferred
• Knowledge in medical terminology preferred
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Familiarity with scheduling and rearranging appointments
• Excellent written and verbal communication skills
• Team player with ability to work in a fast-paced environment
• Flexible schedule available

Qualifications

• Physical demands may include stooping, bending, reaching, and mobility
• Environmental/working conditions involve frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times and involve dealing with angry or upset people

Benefits

• Medical, dental, vision, life, and AD&D insurance
• Long and short-term disability
• 401k program with company match and profit sharing
• Wellness program, health savings accounts, and flexible savings accounts
• ID protection plan and accident, critical illness, and hospital benefits

Pay

$19-$24/hour based on education and experience

Schedule

Available to work every shift (opening, mid, and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays. Occasional travel to nearby clinics for Front Desk Coverage. NO WEEKENDS!