Patient Services Coordinator (Float)

We need to output HTML fragment with headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Content: - Intro about Tennessee Oncology: description of organization, mission, etc. That could be "About the role"? Actually "About the role" maybe about the job? The posting includes "Why Join Us?" and description of organization. Could treat as "About the role" or maybe "About the company". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role (maybe describing the role and why join us). Responsibilities: list of essential functions. Requirements: education and experience, knowledge, skills, abilities. Qualifications maybe overlapping; but we can combine. Skills: maybe list of skills. Benefits, Pay, Schedule: only include if posting actually states them. The posting does not mention benefits, pay, schedule. So we should NOT include those sections. We must not create sections with filler like "not specified". So we omit Benefits, Pay, Schedule. We need to include sections only when there is real specific content. Thus we can have:

About the role

with paragraph describing Tennessee Oncology mission and why join us.

Responsibilities

with

• list of essential functions (maybe many). We need to preserve all substantive info; we can list each essential function as a bullet.

  Requirements

  with education and experience bullet list. Maybe also

  Skills

  with skills list (good verbal/written communication, strong computer skills, etc). Could also include under Requirements. But we should not duplicate content. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Education & Experience and Skills into Requirements or Qualifications. But we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to use Requirements for education/experience, and Skills for skills list. Qualifications maybe not needed if we already have Requirements and Skills. But we could omit Qualifications if no specific content beyond those. We need to preserve all substantive info: The posting includes: - High school graduate or equivalent with GED. - Checked off on competencies for registration and scheduling coordinator functions within 90 days - 5 years’ experience in a professional office with customer service required - Strong computer skills including Windows file management and MS Office, and e-mail experience. - Electronic Medical Records experience required or within 90 days. - Good verbal and written communication skills. - Ability to work productively and effectively in a fast-paced environment. - Strong organizational skills and attention to detail. - Excellent customer service skills. - Physical Requirements: Able to travel to satellite clinics when necessary; Able to lift 25 pounds. Also essential functions list many duties. We need to include physical requirements maybe under Requirements or a separate section? Not in headings list; could be part of Requirements. Thus:

  About the role

  Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, hosts a leading clinical trial network. Established 1976 in Nashville, its mission is to provide access to high-quality cancer care and clinical research expertise for all patients at convenient locations close to home. The organization is committed to advancing detection and targeted treatments and making these advances available to every patient. They seek talented, highly‑motivated individuals who want to support the meaningful work of community oncologists and the patients they serve.

  That captures the intro and "Why Join Us?" (the latter about looking for talented individuals). Good.

  Responsibilities

  • Answers the telephones and greets patients in a courteous, efficient manner.
  • Routes calls/messages to appropriate discipline/department.
  • Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
  • Conducts patient check‑in, check‑out and medical records, following policy and procedures.
  • Functions as preceptor to newly hired staff.
  • Properly tracks patients in EHR for next location and ensures patients are not missed.
  • Obtains pre‑patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR), including all paper/electronic documents.
  • Ensures eligible patients have proper distress screening.
  • Collects co‑payments and/or payments at time of service and manages end‑of‑day procedure to include daily deposit and sign‑in sheets.
  • Ensures canceled and missed appointments are followed up and properly documented.
  • Schedules patient appointments, including internal and external.
  • Runs and/or works daily reports to identify patients with unscheduled orders.
  • Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
  • Ensures communication is distributed to patients regarding program details.
  • Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR).
  • Communicates information regarding Patient Engagement Portal and assists with registration process.
  • Maintains communication with pre‑certification team for urgent cases and denial/peer‑to‑peer requests.
  • Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
  • Prepares the Electronic Health Record (EHR) for next provider visit.
  • Obtains necessary records prior to patient's appointment.
  • Follows standard operating procedure (SOP) for external follow‑ups.
  • Opens and distributes mail if necessary.
  • Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
  • Distributes outbound correspondence or copies of records as necessary.
  • Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
  • Communicates to other staff members using Instant Messaging System.
  • Other duties as assigned.
  • Ability to travel/float to other clinics for business needs.
  • Maintains and ensures confidentiality of patient information.
  • Adheres to all Tennessee Oncology policies and procedures.
  But note we have nested ul inside li for the Governmental etc tasks. That's okay but might be messy. Could flatten: we could keep as separate li items under Responsibilities, each bullet representing a task. The original list includes a heading "Performs tasks related to Governmental, Insurance and Quality Initiative Programs:" then subitems. We could treat that as a li with sub-ul. It's okay. Now Requirements:

  Requirements

  • High school graduate or equivalent with GED.
  • Checked off on competencies for registration and scheduling coordinator functions within 90 days.
  • 5 years’ experience in a professional office with customer service required.
  • Strong computer skills including Windows file management and MS Office, and e‑mail experience.
  • Electronic Medical Records experience required or within 90 days.
  • Good verbal and written communication skills.
  • Ability to work productively and effectively in a fast‑paced environment.
  • Strong organizational skills and attention to detail.
  • Excellent customer service skills.
  • Able to travel to satellite clinics when necessary.
  • Able to lift 25 pounds.
  Now Skills: maybe we could separate some skills like communication, computer, EMR, organization, etc. But we already included them in Requirements. To avoid duplication, we could move skills to Skills section and keep Requirements for education/experience only. Let's think: The instruction says prefer a few substantive sections over many thin ones. Having both Requirements and Skills may be thin if we split. Better to combine education/experience and skills into one Requirements section. But we have headings list includes Skills; we could omit Skills if we don't have distinct content beyond what's already in Requirements. However we must not omit substantive info; we can keep it in Requirements. So we can omit Skills section. Qualifications: we could also omit if we already have Requirements. Thus final HTML:

  About the role

  ...

  Responsibilities

  ...

  Requirements

  ...
  We must ensure no extra whitespace? It's fine. Check for any boilerplate removed: We removed "Why Join Us?" as part of About the role. We removed duplicated lines like "collects co-pays, collects co-pays, payments". We kept only one mention. We need to preserve all substantive info: Did we miss any? Let's review original: - "Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve." We captured mission, commitment, etc. Good. - Job Description: "The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format." We included many of these in responsibilities. - Essential Functions list: we captured all. Check each bullet: Essential Functions list: Answers the telephones and greets patients in a courteous, efficient manner. -> included. Routes calls/messages to appropriate discipline/department. -> included. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. -> included. Conducts patient check-in, check-out and medical records, following policy and procedures. -> included. Functions as preceptor to newly hired staff -> included. Properly tracks patients in EHR for next location and ensures patients are not missed. -> included. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. -> included. Ensures eligible patients have proper distress screening -> included. Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. -> included. Ensures canceled and missed appointments are followed up and properly documented -> included. Schedules patient appointments, including internal and external. -> included. Runs and/or works daily reports to identify patients with unscheduled orders -> included. Performs tasks related to Governmental, Insurance and Quality Initiative Programs: -> we made a parent bullet with sub-bullets. List of sub tasks: Ensures communication is distributed to patients regarding program details -> included. Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) -> included. Communicates information regarding Patient Engagement Portal and assists with registration process -> included. Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. -> included