Patient Services Coordinator - Float

About the role

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of the clinic support team, providing meaningful patient interactions and exceptional customer service. Working at the front desk of a dynamic therapy office, you’ll create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a float position covering multiple sites across the Tampa region.

Responsibilities

• Greet patients warmly and build rapport through in‑person and phone interactions.
• Screen and answer incoming calls promptly; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co‑pays, deductibles, or co‑insurance.
• Manage incoming physician referrals and prescriptions; communicate first‑visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co‑pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Requirements

• High school diploma or GED.
• Recent customer service experience (required).
• Proficiency in Microsoft Word and Excel.
• Strong communication, organization, and time‑management skills.
• Reliable, honest, and adaptable in fast‑paced team environments.
• Preferred: experience in a healthcare office.
• Preferred: familiarity with basic medical terminology.
• Preferred: fluency in Spanish.

Benefits

• Competitive pay.
• Generous paid time off that grows with tenure, plus paid holidays.
• Full benefits package: medical, dental, vision, disability, and life insurance.
• 401(k) program.
• Tuition reimbursement.
• Professional development opportunities, including internal career growth, leadership training, and mentorship.
• Technology that works for you: EMR automations and AI‑powered tools to save time.
• Benefits vary based on employment type.

About CORA Physical Therapy

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high‑quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration, and a commitment to “Treat Everyone Right.”