Patient Services Coordinator | College of Veterinary Medicine

About the role

The College of Veterinary Medicine at Washington State University is recruiting Patient Services Coordinators (PSCs) to support multiple specialty services within the Veterinary Teaching Hospital, including but not limited to Orthopedic Surgery, Cardiology, and Emergency Services. Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel.

Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Cook up interdepartmental service consultations and case transfers, as directed by primary clinicians
• Aid with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Support cross-training and backup support to other Patient Services Coordinators as needed
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Requirements

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience
• Experience working in veterinary clinic/setting
• Experience providing coordination and support activities to clients and clinicians
• Experience with use of medical terminology
• Experience with reading and scanning medical records for key words and information
• Strong ability to multi-task or adjust to a changing workflow throughout the day

Qualifications

High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Skills

Experience working in veterinary clinic/setting.

Benefits

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

Pay

Monthly Salary: $3,665 to $4,882 | Range 41 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Schedule

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Position Sponsorship Eligibility

Not eligible for work visa sponsorship

About the College

The College of Veterinary Medicine at Washington State University is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.

Application Instructions

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Resume Cover Letter External candidates, upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process through Workday.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.