Patient Services Coordinator Chattanooga

About the role

SynergenX, Low T Center, and HerKare are growing and seeking an enthusiastic, people-focused Patient Services Coordinator to join our team. If you love helping people, creating a great first impression, and being part of a fast-paced, positive team, this could be the perfect opportunity for you. We are leading providers of hormone replacement, weight management, and targeted wellness services, and our clinics are dedicated to helping patients feel their best and reach their health goals. As a Patient Services Coordinator, you’ll work alongside an experienced healthcare team while gaining valuable experience in the medical field. Whether you’re looking to grow your healthcare career or bring your customer service experience into a rewarding new environment, we want to meet you!

Responsibilities

• Welcome patients with a warm, friendly, and positive attitude
• Check patients in and room them for their appointments
• Coordinate appointments and help keep the clinic running efficiently
• Answer incoming calls promptly and professionally
• Respond to patient emails, text messages, and faxes and ensure timely follow-up
• Answer patient billing and insurance questions and help resolve concerns
• Clearly and confidently explain insurance coverage, benefits, and out-of-pocket costs
• Enter and update patient and insurance information accurately
• Collect and process payments when needed
• Help maintain strong patient relationships and provide an exceptional overall experience
• Complete bi-monthly inventory and help keep the clinic stocked and organized
• Keep snacks and supplements organized and fully stocked
• Complete cash deposits twice weekly and maintain accurate daily End-of-Day records
• Support the clinic team with administrative and clerical tasks as needed
• Maintain a clean, organized, welcoming front desk and waiting area
• Attend monthly, quarterly, and annual meetings as needed
• Follow HIPAA requirements and all clinic policies and procedures

Skills

• Friendly, positive, and energetic
• Passionate about providing exceptional customer service
• A strong communicator who enjoys working with people
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Dependable and able to work well as part of a team
• Professional and compassionate when handling sensitive patient information
• Comfortable using computers, email, fax, and other basic technology

Qualifications

• High school diploma or equivalent required
• Associate degree preferred
• Previous healthcare or front-office experience preferred
• Ability to maintain patient confidentiality and professionalism
• Successful completion of a criminal background check

Pay

$21/hour

Benefits

• Two weeks of paid training
• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% company match
• Scrubs provided
• Paid time off
• Tuition reimbursement
• Employee discount + Plus One
• Opportunities for growth and advancement

Schedule

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 7:00 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 7:00 AM – 5:00 PM
• Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 12:00 PM
• Saturday availability required 2–3 Saturdays per month