Patient Services Associate II - OB/GYN (East Norriton, KOP and Norristown)

About the role

The Patient Services Associate (PSA) II position is within a rotating team across multiple locations in Montgomery County. The schedule includes Monday through Friday from 7:45 AM to 5:00 PM, with one evening shift required weekly.

Responsibilities

• Processes check-in and check-out, point-of-service activities, and patient appointment scheduling via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Verifies insurance, referrals, and patient demographic information.
• Sustains an efficient flow of practice and escalates patient and/or provider concerns as necessary.
• Greet and interact with patients/visitors in a professional manner, both on the phone and in person.
• Adhere to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Qualifications

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits. Colleagues also have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. Medical (including prescription) insurance is available to all colleagues, including those who work less than part-time.

Pay

Details about pay are not specified in this job posting.

Schedule

The schedule is Rotating (United States of America) Worker Sub Type Regular Employee.