Patient Services Assistant - Inpatient

About the Role

Performs a variety of functions related to the coordination of care for emergency department patients. Acts as receptionist for patients and visitors, serves as central contact for telephone calls, and manages communication distribution. Registers all Emergency Department patients and supports coding and billing processes.

Responsibilities

• Conducts patient interviews to collect accurate financial, biographic, and demographic information for admissions/registrations.
• Records insurance co-payments, treatment consent, and authorization documentation.
• Scans insurance cards and photo IDs into patient medical records.
• Collects patient copayments and/or liabilities at time of service.
• Greets, directs, and assists patients, visitors, physicians, and ancillary staff.
• Answers telephones with personable etiquette, provides accurate information, and directs callers to appropriate resources.
• Identifies and relays emergency messages while maintaining confidentiality.
• Enters/retrieves data using applications like EPIC, Promise, and others for patient management, registration, billing, etc.
• Assists with navigation and stays updated on system/application changes.
• Maintains patient medical records to expedite registration, admission, discharge, and transfers.
• Performs data entry, filing, and photocopying per policies.
• Communicates service delays/issues and responds to patient alarms.
• Resolves issues related to medical records, ancillary results, and family inquiries.
• Orders and stocks supplies as needed.
• Monitors security cameras and manages patient/visitor flow (if applicable).
• Assists with department equipment and supply maintenance.

Qualifications

• Education: High School Diploma or GED (Required)
• Experience: 3–6 months (Required)
• Training:
  • EPIC Registration Classes (Upon Hire, Required)
  • 3–4 weeks hands-on department training (Upon Hire, Required)
  • Medical Terminology (Upon Hire, Preferred)
• Skills:
  • Excellent communication/interpersonal skills
  • Proficient computer skills with multitasking ability
  • Annual Hospital Account Verification (90% or greater)

Schedule

2:45 PM to 11:15 PM, with rotating weekends and holidays.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support (including DailyPay)
• Expanded Paid Parental Leave