PATIENT SERVICE TECH - CMV

About the role

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, assists with problem-solving, schedules deliveries, loads/unloads equipment, complies with regulations, completes paperwork, maintains vehicle logs, responds to emergencies, cleans/repairs equipment, performs routine maintenance, and reports malfunctions.

Responsibilities

• Delivers and picks up equipment from homecare patients.
• Sets up equipment and instructs patients on its use.
• Assists patients with equipment issues.
• Schedules and organizes daily deliveries and pickups.
• Loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements.
• Completes necessary paperwork including daily logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs.
• Distributes paperwork to appropriate personnel.
• Notifies supervisor of safety concerns in patient homes.
• Performs routine vehicle maintenance and reports malfunctions.
• Responds to emergency delivery calls as needed.
• Maintains daily vehicle maintenance logs and incident reports.
• Ensures vehicles are in proper working condition.
• Performs other related duties as directed by supervisor.

Requirements

• Education and/or experience: High school diploma or equivalent, at least one-year related work experience, minimum of three years driving history.
• Age: At least 21 years old.
• Licenses: Valid Driver’s license, successful completion of Apria Healthcare's Driver Training Program.
• Regulatory compliance: Compliance with D.O.T., F.D.A., and Joint Commission regulations.

Qualifications

• Business acumen.
• Problem-solving and analysis skills.
• Effective communication.
• Personal effectiveness and credibility.
• Basic computer skills.
• English language skills (reading, writing, verbal).
• Basic mathematical skills.

Skills

• Physical demands: Standing, walking, stooping, kneeling, reaching, pushing/pulling objects, gripping objects, bending, climbing, reaching, squatting, lifting/carrying objects.
• Work environment: Indoor and outdoor environments, varying temperatures, moderate noise levels, exposure to dust, fumes, chemicals, and cryogenic fluids.

Benefits

Accendra Health offers a comprehensive benefits program including medical, dental, and vision care coverage, paid time off, a 401(k) plan, flexible spending accounts, basic life insurance, short-and long-term disability coverage, accident insurance, teammate assistance program, paid parental leave, domestic partner benefits, mental, physical, and financial well-being programs, and more.