PATIENT SERVICE TECH - CMV

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

About the Company

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

About the Role

The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients. The anticipated salary range for this position is $21.56 - $23.05 hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Responsibilities

• Delivers and picks up equipment from homecare patients.
• Sets up equipment and instructs patients on the basic use of equipment.
• Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory.
• Loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training, and shipping papers), and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
• Notifies supervisor if any of the following items is discovered in the patient's home:
  • Physical abuse of any family member
  • Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children
  • Animals in the home that cause unsanitary conditions
• Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition.
• Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A., and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including checking gasoline, oil fluids, tire pressure, and brakes. Reports malfunction to supervisor.
• Performs other related duties as directed by supervisor.

Requirements

• Education or experience equivalent to a high school diploma is required.
• At least one year of related work experience is required.
• Must be at least 21 years of age or older at the time of hire.
• Minimum of three years driving history required.

Qualifications

• Must possess a valid Driver’s license.
• Successful completion of Apria Healthcare's Driver Training Program.
• Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations.

Skills

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic computer skills
• English language skills (reading, writing, verbal)
• Basic math skills

Physical Demands

While performing the duties of this job, the employee uses their hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Must be able to travel by plane and automobile.

• Regularly required to use hands to write, use a computer, operate a motor vehicle, use a handheld device, telephone, and use a document imaging system.
• Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values.
• Continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching, or stooping.
• Must possess and maintain a valid driver’s license specific to the vehicle operated.
• Specific vision abilities required include close vision, distant vision, night (low to limited light) vision, and the ability to adjust focus to work on a computer and read documents.

Strength Aspects:

• Frequently required to stand and lift objects from 1” to 36” high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft - 350 ft, including travel up and down stairs or in elevators.
• Frequently required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting, or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
• Frequently required to grip objects with hands, up to 15 lbs of force.
• Frequently required to grip objects with fingers, up to 10 lbs of force.

Body Position and Flexibility Elements:

• Frequently required to climb 100 stairs on average ranging from 3”-10” in height.
• Frequently stepping in and out of company vehicles ranging up to 20” in height.
• Occasionally required to climb ladders up to 10’ high.
• Frequently required to bend down at the waist to a torso level of 24” above the floor.
• Frequently required to reach, on average, 20” away from the body.
• Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level varies based on the locations or activities proximate, which can range from low to high.
• Moderate exposure to dust, fumes, mists, and odors.
• Temperature ranges from normal indoor climate-controlled environments in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
• General lighting is generally provided via fluorescent lighting indoors and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environments.
• During off-site travel events, the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to dust, chemicals, fumes, and odors, as well as cryogenic and cleaning agents.
• During off-site travel events, the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
• Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits, or equipment.
• May be required to work with cryogenic fluids requiring special precautions and PPE.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs