Patient Service Technician - CMV

About the role

Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home. They provide excellent customer service by going above and beyond to communicate product information, provide solutions and ensure understanding of relevant details so that patients feel comfortable operating their equipment.

Responsibilities

• Load and unload medical equipment, oxygen and supplies onto and off of delivery vehicles.
• Deliver medical equipment to homecare patients; including, setting up the equipment, instructing patients on the basic use of the equipment and assisting patients in solving problems regarding equipment use.
• Pick up medical equipment.
• Ensure patients do not suffer service failures by proactively communicating estimated arrival times with patients and/or family members.
• Complete daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs via paper or electronic means (cell phone and/or iPad).
• Perform routine vehicle maintenance and daily inspections including the checking of gasoline, oil fluids, tire pressure and brakes.
• Report any issues or malfunctions to leadership.
• Respond to critical situations as appropriate, during regular business hours and on an on-call basis.
• Comply with all applicable traffic laws and regulatory requirements; including, practicing safe driving habits, providing required documents needed for the Driver Qualification File, abiding by hours of service, daily log and hazardous materials (placarding, training and shipping papers) regulations.
• Adhere to mandatory reporting requirements; physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children.
• May clean and assist with the repair of equipment.
• May assist with the scheduling of daily deliveries and pickups, ensuring they are organized in a timely and efficient manner.
• Performs other duties as required.

Requirements

• High School Diploma required.
• Must be at least 21 years of age.
• At least one-year related work experience required.
• Minimum of three years driving history required.

Qualifications

• Must possess an active, valid Driver’s License at all times.
• Successful completion of Apria Healthcare's Driver Training Program.
• Meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.

Skills, Knowledge and Abilities

• Patient Focused.
• Problem Solving/Analysis.
• Effective Communication.
• Integrity/Personal Credibility.
• Computer Skills (basic).
• Language Skills (English - reading, writing, verbal).
• Mathematical Skills (basic math).

Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our Benefits Program Includes Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short-and long-term disability coverage, Accident insurance, TeameMate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs.