PATIENT SERVICE TECH - CMV

About the role

As a Patient Service Technician at Accendra Health, you will play a critical role in delivering personalized, long-term care for patients by ensuring essential medical equipment and supplies are delivered to and picked up from their homes. This position is vital to our mission of improving the quality of life for our patients at home.

Responsibilities

• Delivers and picks up equipment from homecare patients.
• Sets up equipment and instructs patients on the basic use of equipment.
• Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory.
• Loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements, including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training, and shipping papers), and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
• Notifies supervisor if any of the following items are discovered in the patient's home:
  • Physical abuse of any family member
  • Unsafe home environment for the care ordered, such as unsanitary conditions or insufficient food for children
  • Animals in the home that cause unsanitary conditions
• Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition.
• Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A., and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including checking gasoline, oil fluids, tire pressure, and brakes. Reports malfunctions to supervisor.
• Performs other related duties as directed by supervisor.

Requirements

• Education or experience equivalent to a high school diploma is required.
• At least one year of related work experience is required.
• Must be at least 21 years of age or older at the time of hire.
• Minimum of three years driving history required.

Qualifications

• Must possess a valid Driver’s license.
• Successful completion of Apria Healthcare's Driver Training Program.
• Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commissions regulations.

Skills

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic computer skills
• English language skills (reading, writing, verbal)
• Basic math skills

Physical Demands

While performing the duties of this job, the employee:

• Uses hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• Uses computer and telephone equipment.
• Must have specific vision abilities including close vision, distance vision, and the ability to adjust focus.
• Must be able to travel by plane and automobile.
• Regularly required to use hands to write, use a computer, operate a motor vehicle, use a handheld device, telephone, and manipulate documents.
• Regularly required to read documents and write legibly, transcribe accurate information, and numbers/values.
• Engages in activities that require talking and hearing frequently.
• Requires frequent variations including sitting, walking, standing, kneeling, reaching, or stooping.
• Must possess and maintain a valid driver’s license specific to the vehicle operated.
• Strength aspects:
  • Frequently stands and lifts objects from 1” to 36” high with weights ranging from 10 lbs to 160 lbs, and carries objects for distances ranging from 1 ft to 350 ft, including travel up and down stairs or in elevators.
  • Frequently pushes or pulls objects weighing from 20 lbs to 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting, or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
  • Frequently grips objects with hands, up to 15 lbs of force.
  • Frequently grips objects with fingers, up to 10 lbs of force.
• Body Position and Flexibility Elements:
  • Frequently climbs 100 stairs on average ranging from 3”-10” in height.
  • Frequently steps in and out of company vehicles ranging up to 20” in height.
  • Occasionally climbs ladders up to 10’ high.
  • Frequently bends down at the waist to a torso level of 24” above the floor.
  • Frequently reaches, on average, 20” away from the body.
  • Occasionally kneels on one or both knees and squats to perform many of the above tasks.

Work Environment

While performing the duties of this job, the employee:

• Rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• Works in an environment with low to moderate noise levels.
• Is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• Noise level varies based on locations or activities, ranging from low to high.
• Has moderate exposure to dust, fumes, mists, and odors.
• Experiences temperature ranges from normal indoor climate-controlled environments in buildings or vehicles to various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
• General lighting is provided via fluorescent lighting indoors and natural lighting outdoors, with low light conditions consistent with outdoor and/or night working environments.
• During off-site travel events, may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to dust, chemicals, fumes, and odors, as well as cryogenic and cleaning agents.
• May be required to ride in company delivery vehicles and accompany employees on deliveries, entering patient homes.
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
• Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits, or equipment.
• May be required to work with cryogenic fluids requiring special precautions and PPE.

Pay

The anticipated salary range for this position is $27.00 - $30.00 per hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Schedule

Tuesday to Saturday (with Sunday and Monday off).

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs