Patient Service Specialist - Urology

About the role

Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.

Responsibilities

• Provide support to the Urology Team through checking in patients, scheduling appointments and more.
• Work Monday-Friday from 7:45AM – 4:15PM.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• A caregiver in this position works Monday-Friday from 7:45AM – 4:15PM.
• Minimum qualifications: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Preferred qualifications: Knowledge of medical terminology, Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Qualifications

• Physical Requirements: Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Physical Demands: Ability to lift and transport up to 25 pounds.

Skills

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Benefits

• Follows standard precautions using personal protective equipment as required.

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65

Schedule

Monday-Friday from 7:45AM – 4:15PM