Patient Service Specialist - Urgent Care

About the role

Join Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in North Canton where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. This role is a great steppingstone to other careers within customer service and other departments.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Schedule

A caregiver in this position works weekend days between 8:00 AM – 8:30 PM.

Pay

Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65

The pay range displayed reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).